Teal Drones warrants to the original purchaser that the Teal hardware products (the “Products”) are free from defects in material or workmanship, under normal use for a period of one (1) year from the original date of delivery of the Product.
This Limited Warranty explains our policies and practices regarding Products that you wish to return or exchange. All capitalized terms used in this Limited Warranty have the same meanings as in our Terms and Conditions of Sale. Please make sure that you have read and understand our Terms and Conditions of Sale.
GENERAL RETURNS & REFUNDS
Teal Drones gladly accepts returns of unused or undamaged products purchased directly from Teal Drones for full refund (less return shipping costs) or exchange within thirty (30) days of purchase. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type.
Please note that for purchases made other than directly through Teal, you will need to contact your reseller for their specific return / refund policy.
To initiate a return / refund with Teal via our RMA process, please contact us at:
TEAL DRONES TECHNICAL SUPPORT
TEAL’S ONE-YEAR WARRANTY
Teal Drones warrants to the original purchaser that the Teal hardware products (the “Products”) are free from defects in material or workmanship, under normal use for a period of one (1) year from the original date of delivery of the Product. However, Teal Drones does not warrant that the software operation of the Product will be uninterrupted or error-free, or that all such errors may be corrected.
Our sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product; how we replace or repair the Product is at our sole discretion. Replaced or repaired Products will be warrantied for the remainder of the original warranty period or thirty (30) days from the date of delivery of the replaced or repaired Product, whichever is longer.
Please note that this One-Year Warranty applies ONLY to orders placed directly through Teal Drones and is not transferable.
You agree to read, and abide by, any written instructions shipped with your Product and all safety precautions contained therein. If you do not understand any part of any of these instructions or the functionality of Product, please contact Teal Drones Technical Support.
The Product is not designed or intended for use in any application or hazardous environment that requires fail-safe performance, where the failure or inaccuracy of the Product might result in or cause death, personal injury, collision, or significant environmental damages (“High-Risk Activities”). High-Risk Activities include, but are not limited to, operation near any person, road or highway, animal, power line, cellular or other radio frequency tower, mining area, any other electromagnetic interference environment, obstacle, airport, airfield or industrial facility or area.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. EXCEPT FOR THE WARRANTIES CONTAINED IN THIS LIMITED WARRANTY, TEAL DRONES MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, IN FACT OR BY LAW, WHETHER OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE OR OTHERWISE. ALL OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT AND ANY WARRANTIES ARISING OUT OF THE COURSE OF DEALING OR USAGE OF TRADE, ARE DISCLAIMED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM TEAL DRONES OR ELSEWHERE, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This Limited One-Year Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY LOST DATA OR REVENUE, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TEAL DRONES IS NOT RESPONSIBLE FOR ANY DAMAGE TO PROPERTY OR PERSONS CAUSED BY YOUR USE OF THE PRODUCT, INCLUDING YOUR FAILURE TO UNDERSTAND THE FUNCTIONALITIES OF THE PRODUCT OR FAILURE TO DETERMINE THE SUITABILITY OF THE PRODUCT FOR YOUR INTENDED USE. IN NO EVENT WILL OUR LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.
The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
You agree to fully read the instructions and guidance we provide and review the Product’s capabilities and constraints before using the Product. Notwithstanding the Limited One-Year Warranty above, you assume all liability and we have no obligation whatsoever to you or anyone else for any of the following:
WARRANTY & REFUND PROCEDURES
Please do the following to initiate a return / refund:
Please do not hand-deliver your product to the address provided, even if you are local. Our locations do not receive visitors.
RETURN PROCEDURES AND COSTS
You agree to pack the Product that you are returning carefully and return it to us together with the RMA. The returned Product must be in the original package and free of any defect or damage caused by shipping.
If we determine to repair or replace your Product under our One-Year Warranty, we will pay the return costs for ground shipping. If we reasonably determine that the Product you returned is not defective, we will contact you and will arrange for reshipment to you at your cost, plus a handling fee equal to fifteen (15%) of the Product purchase price. If you decline to pre-pay such shipping and handling costs, we are under no obligation to return such non-defective Product to you.
If you decide to return your Product(s) for a refund, you will be charged the return costs for ground shipping in the form of a deduction from your refund amount.
All Products that are returned to us become our property. We are not responsible for any memory card, content or information stored in any Product you return to us, whether under warranty or not.
For further information or questions, or to initiate an RMA, please contact
TEAL DRONES TECHNICAL SUPPORT: