FAQ – Golden Eagle & Teal Air Control

FAQ / Golden Eagle & Teal Air Control (GETAC)

We have lost our Quick Reference Checklist. How can I get a new one?

Please see our Guides & Manuals section for Quick Start Guides and Operator’s Manuals that can be downloaded and/or printed at your convenience.

What parameters are customizable on the system?

Use the GENERAL SETTINGS menu on the TAC to customize user preferences such as:

  • Customize units of measurement (feet / meters, Celsius / Fahrenheit, etc.)
  • Select dark/light mode
  • Select the map provider and map type

Under the VEHICLE SETUP menu on the TAC, you will find:

  • Button & Joystick Setup
  • Safety Settings Setup
  • Enable / Disable Photo Settings

Teal has provided instructions and recommendations in our Operator’s Manual found in our GUIDES & MANUALS section of this support page.

How do I calibrate my drone?

The Golden Eagle will arrive already calibrated, but needs to be re-calibrated when:

  • You have traveled over 50 miles (80 km) or to a new geographical location.
  • You have seen significant flight instability, such as “toilet-bowling” or horizontal position wandering greater than 10 ft (3 m).
  • The system has prompted you to perform a calibration.

Follow along with either our HOW TO PERFORM A COMPASS CALIBRATION info sheet or our instructional video, Calibrating Drone Sensors: Teal Golden Eagle Drone  found in the TRAINING VIDEOS section of this support page.

How do I pair the Golden Eagle and TAC?

Most GE/TAC kits come already paired and only need to be reconnected. The system remembers the relationship and re-establishes link upon Teal QGC launch.

A Quick Start Guide has also been shipped with your product, providing instructions with graphics for your convenience, and may also found on our GUIDES & MANUALS section to download or print at your convenience.

You may also follow along with our instructional video, Linking Components: Teal Golden Eagle Drone  found in the TRAINING VIDEOS section of this support page.

If you still encounter pairing problems, please feel free to SUBMIT A TICKET to have our Teal Drones Technical Support get in contact with you to resolve your issue.

How do I download maps?

Maps need to be downloaded for each area only once. We recommend you download maps before going into the field. This can be done while in the field as long as there is a Wi-Fi connection.

Please see the DOWNLOADING MAPS section in our User Manual found in our GUIDES & MANUALS section or follow along with our instructional video, Downloading Offline Maps: Teal Golden Eagle Drone found in the TRAINING VIDEOS section of this support page.

If you feel you would like more detailed information or run into any issues,  please  SUBMIT A TICKET to have our Teal Drones Technical Support get in contact with you.

How do I program a mission?

Plan autonomous missions on the TAC and save or upload them to the drone during mission planning or while in the field. You can set takeoff and return to launch commands, waypoints, rally points, geofences, and survey patterns.

Please see the MISSION PLANNING section in our User Manual found in our GUIDES & MANUALS section or follow along with our instructional video, Planning a Time Based Mission: Teal Golden Eagle  found in the TRAINING VIDEOS section of this support page.

If you feel you would like more detailed information or run into any issues,  please  SUBMIT A TICKET to have our Teal Drones Technical Support get in contact with you.

Can I repair my own drone?

The Golden Eagle was designed with parts that can easily be replaced in the field without requiring special expertise or tools other than those provided in the Field Spares Kit. This includes the rotor arms, propeller assemblies, the camera & gimbal payload, and the payload mounting bracket. All other parts will need to be repaired through Teal’s RMA process.

Please see the FIELD MAINTENANCE & SCHEDULE or follow along with our instructional video, Arm & Propeller Replacement: Teal Golden Eagle  found in the TRAINING VIDEOS section of this support page.

If you feel you would like more detailed information or run into any issues,  please  SUBMIT A TICKET to have our Teal Drones Technical Support get in contact with you.

What is the RMA / return process?

To initiate a repair, return, or refund with Teal via our return merchandise authorization (RMA) process, please contact us at:

Teal Drones Technical Support
(385) 281-8415
support@tealdrones.com

Links:

RMA Instructions
Submit a Ticket